Privacy Policy

Introduction

United Veteran Benefits ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter or communications
• Use our services or request information
• Contact us via phone, email, or other methods

This information may include your name, email address, phone number, mailing address, date of birth, Medicare information, VA benefits information, and other details relevant to providing our services.

Phone Numbers and SMS/Text Messages: When you provide your phone number to us, you consent to receive text messages (SMS) from United Veteran Benefits. We may use your phone number to send you appointment reminders, service updates, important information about your benefits, and other communications related to our services. Message and data rates may apply. Message frequency varies based on your interactions with our services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you information about Medicare and VA benefits via email, phone, and text messages (SMS)
• Send appointment reminders, service updates, and important notifications via SMS
• Comply with legal obligations
• Protect our rights and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We do not share your mobile phone number or SMS/text message data with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our website, conducting our business, and sending communications (including SMS messages). These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. For SMS/text messaging services, we use Twilio, a third-party messaging service provider, to deliver messages on our behalf.
• When required by law, court order, or to comply with legal obligations
• To protect our rights, property, or safety, or that of our users or others
• In connection with a business merger, acquisition, or sale of assets (with notice to users)
• With your explicit consent

SMS/Text Message Communications

Consent and Opt-In

By providing your phone number and checking the consent box on our forms, you expressly consent to receive automated text messages from United Veteran Benefits at the phone number you provided. You are not required to consent to receive text messages as a condition of using our services.

Message Types and Frequency

We may send you text messages for the following purposes:

• Appointment reminders and confirmations
• Service updates and important notifications
• Information about your Medicare and VA benefits
• Responses to your inquiries
• Account-related communications

Message frequency varies based on your interactions with our services. You may receive messages as needed for service delivery, typically no more than a few messages per week, unless you request additional information or have an active consultation in progress.

Opt-Out Instructions

You can opt out of receiving text messages from us at any time by:

• Texting STOP: Reply "STOP" to any text message you receive from us. You will receive one final confirmation message confirming your opt-out.
• Texting HELP: Reply "HELP" to any text message to receive information about our text messaging service and how to opt out.
• Contacting Us: Call us at (557) 777-4405 or email us at info@unitedveteranbenefits.com and request to opt out of text messages.

After you opt out, you will no longer receive text messages from us. Please note that opting out of text messages does not affect your ability to receive communications via email or phone.

Message and Data Rates

Message and data rates may apply to text messages you receive from us, depending on your mobile phone carrier and plan. Standard message and data rates charged by your carrier will apply. We are not responsible for any charges you may incur from your mobile carrier as a result of receiving text messages from us.

Supported Carriers

Text messaging is available on most major U.S. carriers, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost Mobile, and others. Message delivery is subject to your carrier's network availability and coverage.

Data Retention

We retain your personal information, including phone numbers and SMS communication records, for as long as necessary to provide our services and comply with legal obligations. When you opt out of SMS communications, we will retain your phone number on our opt-out list to ensure we do not send you further messages, unless you provide express consent to receive messages again.

SMS message content and metadata may be retained by our service provider (Twilio) in accordance with their data retention policies and applicable law. We do not retain the content of SMS messages beyond what is necessary for service delivery and legal compliance.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest. Our SMS messaging services are provided through Twilio, which maintains industry-standard security practices and certifications. However, no method of transmission over the Internet or electronic storage is 100% secure.

TCPA Compliance

United Veteran Benefits complies with the Telephone Consumer Protection Act (TCPA) and related regulations. We only send SMS/text messages to individuals who have provided express written consent to receive such messages. By providing your phone number and checking the consent box, you are providing express written consent under the TCPA to receive automated text messages from us.

We maintain records of consent and opt-out requests in compliance with TCPA requirements. If you believe you have received a text message from us without providing consent, please contact us immediately at info@unitedveteranbenefits.com or (557) 777-4405.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications, including email and SMS/text messages
• Opt-out of SMS/text messages by replying "STOP" to any message or contacting us directly

Contact Us

If you have questions about this Privacy Policy, please contact us at: